Frequently Asked Question

Welcome to Alphaspel!
We offer one of Scandinavias widest range of board games, miniatures & RPGs with lots of accessories, over 10 000 different items in stock!
Our store is located in Stockholm (Sweden). We primarily ship domestically, but we also send internationally.
All prices are shown including Swedish VAT (25%). Other taxes & custom fees may incur (ask your local custom office for more details).
Our webshop is currently only available in Swedish and doesn't calculate shipping costs for sending packages internationally, so please send an e-mail to info@alphaspel.se to confirm shipping costs (see below for examples).

PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE PLACING ORDER!

Do not place an international order with us before confirming shipping fee and that the items are in stock!



International shipping

Shipping internationally from Sweden is unfortunately rather expensive.

We do not offer refunds for uninsured international deliveries that are lost in transit.

Please note that certain bulky items such as gaming mats & crokinole boards can't be sent internationally due to absurd shipping costs, don't even ask for quotes on those items.

Examples of shipping costs:
In Europe

PostNord:
<0,5 kg: 100 SEK uninsured delivery
<1 kg: 160 SEK uninsured delivery
<2 kg: 230 SEK uninsured delivery
70 SEK extra for insured delivery & tracking

UPS:
2-5 kg: 250-550 SEK insured delivery & tracking
5-10 kg: 275-600 SEK insured delivery & tracking


Denmark:
PostNord:
<0,5 kg: 100 SEK uninsured delivery
UPS:
130 SEK insured delivery & tracking

Free shipping for orders over 3000 SEK

Finland:
PostNord:
<0,5 kg: 100 SEK uninsured delivery
<1 kg: 160 SEK uninsured delivery
<3 kg: 175 SEK insured delivery & tracking

UPS:
>3 kg: 225 SEK insured delivery & tracking

England, Scotland, Wales, Netherlands, Belgium, Luxemburg & "Northern" Germany (postal codes: 20000-38999, 40000-65999):
PostNord:
<0,5 kg: 100 SEK uninsured delivery
<1 kg: 160 SEK uninsured delivery
70 SEK extra for insured delivery

UPS:
<5 kg: 250 SEK insured delivery & tracking
>5 kg: 300 SEK insured delivery & tracking

Ireland, Northern Ireland, "Southern" Germany (all post codes except 20000-38999 & 40000-65999):
PostNord:
<0,5 kg: 100 SEK uninsured delivery
<1 kg: 160 SEK uninsured delivery
70 SEK extra for insured delivery

UPS:
<5 kg: 300 SEK insured delivery & tracking
>5 kg: 350 SEK insured delivery & tracking

Bulgaria, Czech Republic, France, Estonia, Latvia, Lithuania, Poland & Romania:
PostNord:
<0,5 kg: 100 SEK uninsured delivery
<1 kg: 160 SEK uninsured delivery
70 SEK extra for insured delivery

UPS:
<5 kg: 400 SEK insured delivery & tracking
>5 kg: 450 SEK insured delivery & tracking

Rest of EU (excluding certain very remote areas):
PostNord:
<0,5 kg: 100 SEK uninsured delivery
<1 kg: 160 SEK uninsured delivery
70 SEK extra for insured delivery

UPS:
<5 kg: 450 SEK insured delivery & tracking
>5 kg: 500 SEK insured delivery & tracking


Outside of Europe:
PostNord:
<0,5 kg: 110 SEK uninsured delivery
<1 kg: 200 SEK uninsured delivery
<2 kg: 280 SEK uninsured delivery
70 SEK extra for insured delivery

>2 kg: 700-1000 SEK insured delivery & tracking


Payment
We accept payment with VISA/Mastercard for international customers. Please note that your card needs to have a Verification by VISA/Mastersecure code for this option to work. You can also prepay to our bank account.

Account registration
Our current webshop is not at all designed with the intention of having international customers. We are working on a new version but until then you will encounter two small problems when trying to registering an account with us. The first is that Sweden is the default setting for account registration and can't be changed. Ignore this part and write which country you live in as a comment. You are also asked to enter a "personnummer", although just enter your birthday followed by "0000" instead.

Placing an order
Our website doesn't calculate international shipping costs so these need to be added manually when placing an order. To do this, first send an e-mail to info@alphaspel.se to ask for a shipping quote for the items you want to purchase. Once you have the shipping quote, please add the shipping cost manually by searching for a product in the system (search for "shipping" among the products to get all available options). If you want the delivery to be insured, also add a product called "Insured shipping".

1. Confirm items to purchase
Once you have added the items you are interested in and the international shipping fee (+ insurance if you want) you can proceed to checkout by pressing "Varukorg". Ignore the fact that there is a domestic shipping fee of 65 SEK included at this stage. Press "Nästa" to proceed to next step.

2. Choose address
Then you will be asked to choose your address. Make sure to make a comment to the order which country you live in. Press "Nästa" when ready.

3. Select delivery method
Choose "International order". The domestic shipping fee will now disappear. Press "Nästa" to proceed.

4. Select payment method

You can either:

a) Select to pay with your credit card on-line (VISA & Mastercard). Please note that your card needs to have a Verification by VISA/Mastersecure code for this option to work.

b) Prepay to our bank account:

IBAN: SE80 8000 0832 7993 4666 7083
BIC: SWEDSESS
Account holder: HOBBYISTERNA I STOCKHOLM AB

After selecting payment method, press "nästa" to proceed.

5. Confirm order
Press "Jag bekräftar min beställning" to confirm your order.

Please allow 1-2 weeks for delivery.

Contact info
Telephone: +46 (0)8 645 10 10
e-mail: info@alphaspel.se
Mail & visiting address:
Hobbyisterna AB
Sparbanksvägen 14
129 32 Hägersten
Sweden